Privacy policy
Effective on 03/27/2023
NEOTYPE LAB SARL attaches great importance to the protection of personal data and the privacy of its users and customers. To this end, NEOTYPE LAB SARL undertakes to process this personal data in accordance with the laws and regulations applicable in the countries from which its users access the website www.neotypewatches.com, including in particular the European Regulation General Data Protection (“GDPR”).
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on www.neotypewatches.com (the “Site”).
1. Identity of the controller
NEOTYPE LAB SARL respects the privacy and personal data of users of its site. The person responsible for the computer processing of personal data is Pierre-Thomas LAMBERT.
Contact email address: contact@neotypewatches.com
All personal data is subject to computer processing intended for the processing and delivery of orders and the suggestion of products adapted to the Customer's needs. These data are exclusively reserved for NEOTYPE LAB SARL.
Our store is hosted on Shopify Inc. This company provides us with the e-commerce platform that allows us to sell our products and services (see Legal Notice).
2. Personal Information Collected
Personal data means any information relating to an identified or identifiable natural person (referred to as the "User"). Within the framework of the Site, Users are internet users visiting this website and customers who purchase products on the Site.
The personal data concerned by this Privacy Policy is therefore all data relating to these Internet users and users (customers), insofar as they are identified or identifiable, for example by means of their user account identifier. .
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that brought you to the Site, as well as information about how how you interact with the Site.
The following data may be collected when creating an account or registering for a newsletter:
Identification data: Surname, first name
Contact data: Address, telephone, email
Personal characteristics: Civility, owned animals
Connection and usage data: IP address, location data, browsing data, preferences and areas of interest, products consulted, complaints, content of comments and e-mails that you have sent to us, e-mail addresses mail.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site.
We also carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.
Your personal information may be collected when you:
Contact customer service (via mail, courier, etc.)
Take part in a promotional game
Browse the site and purchase items
Fill out an information entry form (e.g. newsletter, contact, etc.)
3. Use of personal data
Generally, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange shipment of your order, and provide you with invoices and /or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Assess potential fraud or risk;
When consistent with the preferences you have communicated to us, to provide you with information or advertisements regarding our products or services.
This processing is based on the need for its implementation for the execution of a contract to which the user is a party, namely the general conditions of sale of the Site (CGU / CGV).
1. Customer relationship management: after-sales service, advice, back-in-stock notifications.
This processing is based on the need for its implementation for the execution of a contract to which the user is a party, namely the general conditions of sale of the Site (CGU / CGV).
Processing for the purpose of collecting customer opinions on products is based on their consent.
2. Login to your user account:
When you place an order on our Site, we offer you access to your "User Account" protected by a password. This allows you to have access to information relating to your past orders and to correct your personal information if necessary. It is important not to disclose to third parties the access data to your "User Account", the use of which is strictly personal. This processing is based on the need for its implementation for the execution of a contract to which the user is a party, namely the general conditions of use of the Site (CGU / CGV).
3. Advertising, studies and marketing analyses. :
We use data about you to send you information about our products and to recommend products for sale on our site that may be of interest to you. We use email advertising only within the limits defined by law. This processing is based on your consent.
4. Newsletter subscription:
If you decide to subscribe to our newsletter, you will receive information on advantageous offers which you can stop receiving at any time by clicking on the link provided for this purpose on each of the newsletters. The information collected as part of the registration to our newsletter allows us to make you more relevant commercial offers. This processing is based on your consent.
5. Viewing the Site:
For security reasons, during your visits to our Site, the following data may be collected and stored temporarily: domain name or IP address, http response code, the number of bytes transferred, the address of the website through which the user arrived. This processing is based on the legitimate interest of NEOTYPE LAB SARL, consisting in better knowing the frequentation of the Site.
6. Product recommendations for your dog:
We may use the data collected to advise you on products corresponding to your dog's breed or hair type. This processing is based on your consent.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analyzes on how our customers browse and interact with the Site, and to gauge the success of our advertising and marketing campaigns).
This data may also be used to provide more relevant offers to our users (in particular through the use of cookies). This processing is based on your consent (via the cookie banner).
4. Legal basis
The data is collected either to meet legal obligations (processing an order for example) or following your explicit consent to the collection of this data.
5. Shelf life
NEOTYPE LAB SARL implements measures (physical, intellectual and organizational) to protect your personal data.
We keep the data for a period of five (5) years from the end of the relationship with the client or prospect. In the absence of exercise of the rights mentioned below (My rights), NEOTYPE LAB SARL retains personal data for a period that does not exceed that of the purposes for which they are processed, i.e. 5 years from the date of your last consent.
Nevertheless, the information allowing to establish the proof of a right or a contract, or kept for the respect of a legal obligation can be archived in accordance with the legal provisions in force.
5. Shelf life
NEOTYPE LAB SARL implements provisions (physical, intellectual and organizational) to protect your personal data.
We keep the data for a period of five (5) years from the end of the relationship with the client or prospect. In the absence of exercise of the rights mentioned below (My rights), the company NEOTYPE LAB SARL retains personal data for a period that does not exceed that of the purposes for which they are processed, i.e. 5 years from the date of your last consent.
Nevertheless, the information allowing to establish the proof of a right or a contract, or kept for the respect of a legal obligation can be archived in accordance with the legal provisions in force.
6. Sharing information with third parties
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about how Shopify uses your Personal Information, please visit:
https://www.shopify.fr/legal/privacy . support@shopify.com; 1-613-241-2828
We also use Google Analytics to better understand how our customers use the Site – to learn more about how Google uses your Personal Information, please visit:
https://www.google.com/intl/fr/policies/privacy/
. You can also deactivate Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
NEOTYPE LAB SARL ensures compliance with data protection requirements for all its subcontracted companies.
7. Cookies
Here is a list of cookies we use. We have listed them here for you to choose whether you want to allow them or not. These are essentially cookies relating to the performance and statistics of the site. The data collected through cookies is intended for Shopify, which uses it for the purposes described below:
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id, unique session identifier storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies.
“Log files” track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your login data. 'timestamp (date and time). "Web beacons", "beacons" and "pixels" are electronic files that record information about how you browse the Site.
In addition, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including including your credit card numbers, paypal account, email address and phone number.) This automatically collected information is referred to as "Order Information". When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
8. Behavioral Advertising
As set out above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://about.ads.microsoft.com/en-gb/resources/policies/personalized-ads
You can also connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or your acceptance of the cookies likely to be used in order to adapt the navigation of your terminal to the advertisements likely to be displayed there: http://www.youronlinechoices.com/fr/controler-ses-cookies/
9. Do Not Track
Please note that we do not change our Site's data collection and use practices when we detect a "Do Not Track" signal on your browser.
10. Your rights
If you are a European resident, you have a right to access the personal information we hold about you and you can request that it be corrected, updated or deleted . Furthermore, if you are a European resident, note that we process your information for the purpose of fulfilling our contractual obligations towards you (for example if you place an order on the Site) or to pursue our business interests. legitimate, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
Pursuant to the applicable laws and regulations regarding the protection of personal data, you have the following rights regarding the processing of your personal data. The rights mentioned below can be exercised at any time by writing to the personal data processing manager of [COMPANY NAME]. All requests must be accompanied by a signed copy of an identity document. [COMPANY NAME] undertakes to process any request as soon as possible or within the legal period of one month after receipt.
By mail: NEOTYPE LAB SARL - 79 Avenue des Ternes 75017 Paris
By email: contact@neotypes.com
a. Rights of access, rectification and deletion: you have the right to access, modify, rectify and delete personal data concerning you. You can modify the personal data present in your user account, or ask to correct his personal data if they prove to be inaccurate, incomplete or obsolete. You can also request access to or deletion of your personal data under the conditions provided for by the applicable regulations.
b. Right to limitation of processing: In certain cases provided for by the applicable regulations, you can ask the company NEOTYPE LAB SARL to limit the processing of your personal data.
c. Right to portability of personal data: This right differs from the right of access to personal data insofar as (i) it concerns only the data provided by the user to NEOTYPE LAB SARL and (ii) it makes it possible to obtain this data in a structured and machine-readable format.
d. Right to withdraw consent at any time: For all processing, among those listed above, having the user's consent as its legal basis, the latter has the right to withdraw this consent at any time, without having to justify it. As such, the Customer can subscribe to the NEOTYPE LAB SARL newsletter and thus choose to be regularly informed of the offers offered. He has, at any time, the possibility of unsubscribing by clicking on the link provided for this purpose on each of the newsletters.
e. Right of opposition: You may, for legitimate reasons, object at any time, selectively or globally, to the use of your personal data for advertising purposes or for studies. For this purpose, a simple written notification of your request is sufficient by email or post to the address mentioned above.
f. Right to lodge a complaint with a supervisory authority: The user has the right to lodge a complaint relating to the processing implemented by NEOTYPE LAB SARL with the competent supervisory authority. For France, this supervisory authority is the National Commission for Computing and Liberties (CNIL). Postal address: CNIL - Service des Complaints - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
11. Measures in place to protect your data
We implement all technical means in accordance with the rules of the art to maintain the integrity, security, confidentiality of the data and in particular to prevent them from being distorted, damaged, or that unauthorized third parties have access to them. , including when certain operations are carried out by subcontractors. We protect the security of your personal information during transmission by using Secure Sockets Layer Software (SSL) which encrypts the information you enter before it is sent to us.
We maintain physical and electronic security measures and backup procedures in connection with the collection, storage and disclosure of personal customer information. Our security procedures may require us to ask you for proof of your identity before we can share your personal information with you.
It is important to protect yourself against unauthorized access to your password and your computer. If you share a computer, you must log out after each use. Similarly, to ensure a high level of security, your account password should contain at least: 8 characters, 1 number, 1 number and 1 special character.
12. Non-transfer of personal data
NEOTYPE LAB SARL does not sell or rent your personal data to third parties for marketing purposes.
NEOTYPE LAB SARL does not disclose your personal data to third parties, unless:
You request it or authorize the disclosure Disclosure is required to process transactions or provide services you have requested (e.g. processing a purchase card with credit card companies)
NEOTYPE LAB SARL is compelled to do so by any governmental authority or regulatory body, in the event of a judicial requisition, subpoena, or other similar governmental or judicial requirement, or to establish where to defend a legal claim The third party is acting as an agent or sub-contractor of NEOTYPE LAB SARL in the performance of the services
13. Changes
We may modify this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
14. Contact us
To learn more about our privacy practices, if you have any questions, or would like to file a complaint, please contact us by email at contact@neotypes.com.