Shipping policy


NEOTYPE uses the services of Coliship for domestic deliveries and DHL Express for International deliveries.


Delivery costs are calculated at the end of the order; they vary according to the geographical location of the buyer as well as the total value of the basket. They are calculated after recording the delivery details.

The prices indicated in the catalog are inclusive of tax, all taxes included (for the European community, i.e. 20% VAT) and excluding delivery costs.


Delivery of orders less than or equal to €90 including tax is set at €5 for France. Orders over €90 incl. tax are free.


Delivery of international orders made with DHL Worldwide Express is set at €50 including tax.

Please note that customs duties may be added to delivery costs for certain countries outside the European Union. This is particularly the case for the United Kingdom since January 1, 2021. These costs are borne by the Buyer upon receipt of the order through the services of DHL.

The Buyer receives in the confirmation email of his order a tracking link for his package.


NEOTYPE delivers its Products in mainland France, including Corsica, in Europe, and in countries outside the European Union.

Any contribution to shipping costs is inclusive of VAT.

The Products are sent to the delivery address specified by the Buyer during the ordering process, NEOTYPE cannot be held responsible in the event of an incorrect or incomplete address indicated by the Buyer.


In the event that the Buyer's order relates to several Products, NEOTYPE reserves the right to send them to him in several installments.

The Products acquired by the Buyer are generally delivered within four (4) working days in mainland France and Corsica and 7 working days for international from the receipt of the second delivery email. In all cases, the Products are delivered within a maximum period of thirty (30) days from the date of receipt of the second delivery email.

NEOTYPE undertakes to use its best efforts to deliver the Products ordered by the Buyer within the deadlines specified above.

If the aforementioned period of fourteen (14) days is exceeded, the Buyer may request the immediate termination of the sale by sending a registered letter with acknowledgment of receipt to the address located at 79, Avenue des Ternes – 75017 Paris or by email at the following address:, and obtain reimbursement of the sums paid for his order.

The sums paid by the Buyer will then be returned to him without delay, and at the latest within fourteen (14) days following the date on which the contract was terminated.

Pursuant to article 1218 of the Civil Code, NEOTYPE cannot be held responsible or considered to have committed a fault in the processing of the Buyer's file, if any delay or non-performance results from a case of force majeure such as defined by the French courts.

Upon receipt of his order, the customer is invited to check the state of packaging and the conformity of the products delivered and to immediately report any anomaly by sending an email to