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RIGHT TO RETRACT

Products that have been purchased on the www.neotypewatches.com Site are affected by the right of withdrawal.

The Buyer has the right to withdraw and return the Products ordered within fourteen (14) clear days of receipt of the package. In the case of an order for several products delivered separately, the period runs from the receipt of the last product. By complying with the terms set out below:

The products are returned in a packaging allowing them to be transported to the address mentioned on the return form included in your package.

The products are in their initial state, without having been damaged, washed, modified or worn, enclosing the original packaging and any accessories relating to the products, such as packaging, labels, as well as the original invoice.

For any purchase made on www.neotypewatches.com, requests for withdrawal, regardless of the delivery method, must be sent to us via the following mailbox: contact@neotypewatches.com specifying the order number and the reason for the return .

In accordance with the provisions of Article L 121-21-4 of the Consumer Code, we will refund the price of the products in your order as well as any delivery costs at the standard rate, by crediting the means of payment used when placing your order. initial. We will make this refund as soon as possible and at the latest within thirty (30) days following receipt of the goods that you have returned to us.

Once your return request has been validated by NEOTYPE, carefully prepare your package, imperatively inserting your "delivery note", if you have lost it, please contact customer service.

NEOTYPE will then send (during the first exchange) a prepaid postage label by e-mail for NEOTYPE to cover the postage costs. When returning for refund or for a second exchange, postage is the responsibility of the customer.

NEOTYPE cannot under any circumstances be held responsible for any loss or theft of the package during its delivery.

Upon receipt of the package, NEOTYPE will objectively judge the condition of the returned goods. Repair costs will be deducted from the reimbursement in the event of damage noted or non-compliance with the recommendations explained above.

RETURN FEES

In the event of a return or exchange, return shipping costs are the responsibility of the Buyer.
For orders delivered within mainland France, a fixed fee of €10 will be deducted from the refund amount or charged at the time of exchange.

For international returns, a fixed fee of €30 will be deducted from the refund amount or charged at the time of exchange.

Products must be returned in their original condition, complete (box, manual, accessories) and unworn, within 14 days from the date of receipt of the order.

NEOTYPE reserves the right to refuse any return that does not comply with these conditions.
Any exchange or refund will only be processed once the returned items have been physically received and verified as meeting the above requirements.

NEOTYPE watches are guaranteed for 24 months from the date of receipt. The warranty does not cover damage or breakdowns caused by improper use*, knocks, scratches, glass breakage or any general aesthetic alteration of the watch resulting from handling the watch.

* See instructions for use in the USER MANUAL